At AtoZ Mall, we strive to ensure customer satisfaction. This Return & Refund Policy outlines the conditions under which products can be returned, replaced, or refunded.

1. Eligibility for Returns

You may request a return if:

• The product is damaged, defective, or incorrect
• The product does not match the description
• The return request is raised within 7 days of delivery

To be eligible:

• Product must be unused and in original condition
• Original packaging, tags, and invoice must be intact

2. Non-Returnable Items

The following items are not eligible for return:

• Perishable goods (food, flowers, etc.)
• Personal care items (if opened/used)
• Customized or personalized products
• Digital/downloadable products
• Innerwear and hygiene-sensitive items

3. Return Process

To initiate a return:

1. Email us at support@atozmall.in
2. Provide:
   • Order ID
   • Product details
   • Reason for return
   • Images (if damaged/defective)
3. Our team will verify and approve your request
4. Once approved, pickup or return instructions will be provided

4. Refund Policy

Once your return is approved and received:

• Refund will be processed within 5–7 business days
• Refund will be issued to:
  • Original payment method OR
  • Store wallet (if applicable)

Note: Refund timelines may vary depending on your bank or payment provider.

5. Replacement Policy

• Replacement is available only for damaged/defective/wrong items
• Replacement will be processed subject to stock availability
• If replacement is not available, refund will be issued

6. Cancellation Policy

• Orders can be cancelled before dispatch
• Once shipped, cancellation is not allowed
• You may still apply for return after delivery (if eligible)

7. Return Shipping Charges

• Free return pickup for damaged or wrong products
• Customer may bear shipping charges for other returns (if applicable)

8. Refund Rejection Conditions

Refund/return requests may be rejected if:

• Product is used or damaged by the customer
• Missing original packaging or accessories
• Return request made after allowed time

9. Late or Missing Refunds

If you haven’t received your refund:

• Check your bank account
• Contact your payment provider
• If still unresolved, contact us

10. Exchange Policy

• Exchanges are allowed for size or product issues (if applicable)
• Exchange requests must be raised within the return window

11. Legal Compliance

This policy is governed under:

• Consumer Protection Act, 2019
• Consumer Protection (E-Commerce) Rules, 2020

These laws ensure fair practices and protect customer rights in India

12. Contact Us

For return/refund assistance:

? Email: support@atozmall.in
? Website: https://atozmall.in