A TO Z MALL

TERMS AND CONDITIONS OF USE

Website: [https://atozmall.in/] Effective Date: [04 May 2026]

Office No.: 9801155555 Address: Gaurichak, Gaurichak, Patna, Bihar – 800007 GST No.: 10AXSPK6025E1ZQ

IMPORTANT: Please read these Terms and Conditions carefully before using this website. By accessing or using the website, you agree to be bound by these Terms. If you do not agree, please do not use the website.

1. GENERAL

This document constitutes a legally binding agreement between you ("User" / "Buyer") and A TO Z MALL, a company registered under the Companies Act, 2013, with its registered office at Gaurichak, Gaurichak, Patna, Bihar – 800007 (hereinafter referred to as "Company", "We", "Us", "Our").

These Terms and Conditions ("Terms") govern your access to and use of the website [https://atozmall.in/] ("Website") including all content, services, and products available through the Website.

We reserve the right to modify these Terms at any time without prior notice. Your continued use of the Website following any changes constitutes acceptance of the revised Terms.

2. ELIGIBILITY & MEMBERSHIP

If you are a minor (under 18 years), you may only use the Website under the supervision of a parent or legal guardian. The Company reserves the right to terminate your membership if it discovers you are under 18.

3. USER ACCOUNT & REGISTRATION

To access certain features of the Website, you may be required to register and create an account. By registering, you agree to:

1. Provide accurate, complete, and current information.

2. Maintain the confidentiality of your login credentials (username and password).

3. Be responsible for all activities that occur under your account.

4. Notify us immediately at [support@atozmall.com] of any unauthorized use of your account.

The Company reserves the right to terminate your account without notice if you provide false or misleading information, or violate any provision of these Terms.

4. PRODUCTS, LISTINGS & SERVICES

4.1 Product Information

The Company strives to display product descriptions, images, and pricing as accurately as possible. However, we do not warrant that product descriptions or other content on the Website are accurate, complete, reliable, or error-free. In case of a pricing or description error, we reserve the right to cancel the order and notify you accordingly.

4.2 Availability

All products and services listed on the Website are subject to availability. The Company reserves the right to discontinue any product or service at any time without prior notice.

4.3 Marketplace Platform

The Website may serve as a platform connecting Buyers and Sellers. In such cases:

• All commercial terms (price, delivery, warranty) are between Buyer and Seller only.

• The Company does not guarantee the quality, merchantability, or fitness of any listed product.

• The Company is not responsible for non-performance or breach of contract by any Seller.

5. PRICING & PAYMENT

All prices displayed on the Website are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.

5.1 Accepted Payment Methods

• Credit Cards / Debit Cards

• Net Banking / UPI

• Wallets (as available on the platform)

• Cash on Delivery (COD) — where applicable

• EMI options — subject to bank approval

5.2 Payment Security

All online transactions are processed through secure, PCI-DSS compliant payment gateways. The Company does not store your complete card details. We are not responsible for any unauthorized transactions arising from disclosure of your banking credentials to third parties.

5.3 Pricing Errors

In the event of a typographical or technical pricing error, the Company reserves the right to cancel the order even after confirmation and refund the amount paid in full.

6. ORDERS & CANCELLATION

Placing an order on the Website constitutes an offer to purchase the product(s) at the stated price. The contract is formed upon dispatch of the order confirmation email.

6.1 Order Cancellation by User

• You may cancel an order before it is shipped by contacting our support team.

• Once an order is shipped, it cannot be cancelled; you may initiate a return after delivery.

6.2 Order Cancellation by Company

We reserve the right to cancel any order due to:

• Product unavailability or stock shortage.

• Pricing or description errors.

• Suspected fraudulent or invalid transactions.

• Non-serviceability of delivery address.

7. SHIPPING & DELIVERY

Estimated delivery timelines are provided at checkout and are indicative only. Actual delivery may vary based on location, product type, and logistics partner availability.

• Domestic shipping is available across India (subject to pin code serviceability).

• International shipping: Not available at this time.

• Risk of loss and title for products passes to you upon delivery.

• In case of non-delivery within the specified timeline, please contact us at [support@atozmall.com] within [X] days of the expected delivery date.

8. RETURNS, REPLACEMENTS & REFUNDS

8.1 Return Policy

You may raise a return request within [X] days of delivery in the following cases:

• Product is damaged, defective, or dead on arrival.

• Wrong product was delivered.

• Product is missing parts or accessories.

• Product is significantly different from the description on the Website.

Note: The following are NOT eligible for return: Used/installed consumables, digital products, made-to-order items, products with missing/tampered serial numbers, and items damaged due to misuse.

8.2 Replacement

Replacement requests must be raised within [X] days of delivery. Replacements are subject to product availability. If unavailable, a full refund will be processed.

9. INTELLECTUAL PROPERTY

All content on the Website including but not limited to logos, trademarks, text, graphics, images, software, and source code is the exclusive property of A TO Z MALL or its licensors and is protected under applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use the Website for personal, non-commercial purposes only. You may not reproduce, redistribute, sell, or otherwise exploit any content without our prior written consent.

10. PROHIBITED CONDUCT

You agree NOT to:

• Upload or share content that is unlawful, defamatory, obscene, or infringing.

• Impersonate any person or entity.

• Transmit spam, chain letters, or unsolicited communications.

• Attempt to gain unauthorized access to any part of the Website or server.

• Use automated bots, scrapers, or crawlers to extract data from the Website.

• Engage in any fraudulent, deceptive, or misleading activity.

• List or sell counterfeit, stolen, or prohibited goods.

• Violate any applicable local, national, or international law or regulation.

Violation of these prohibitions may result in suspension or termination of your account, civil/criminal proceedings, and/or other remedies available to us under law.

11. PRIVACY POLICY

Your privacy is important to us. Our Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with the Information Technology Act, 2000 and rules thereunder. By using the Website, you consent to the collection and use of your information as described in our Privacy Policy. For any privacy related queries, contact us at 9801155555.

12. DISCLAIMER OF WARRANTIES

The Website and all its content, products, and services are provided on an "AS IS" and "AS AVAILABLE" basis without any warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that:

• The Website will be uninterrupted, error-free, or secure.

• Any defects will be corrected.

• The Website is free from viruses or harmful components.

• Product information is accurate, complete, or current.

13. LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, A TO Z MALL SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE WEBSITE, ITS PRODUCTS OR SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Our total aggregate liability in connection with any claim arising from your use of the Website shall not exceed the amount paid by you for the specific transaction giving rise to the claim.

14. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless A TO Z MALL, its directors, officers, employees, affiliates, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with:

• Your use of or access to the Website.

• Your breach of these Terms.

• Your violation of any applicable law or third-party rights.

• Any content you submit, post, or transmit through the Website.

15. GOVERNING LAW & DISPUTE RESOLUTION

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts in Patna, Bihar.

Before initiating legal proceedings, parties agree to attempt to resolve any dispute through good-faith negotiation. If unresolved within 30 days, the dispute may be referred to arbitration under the Arbitration and Conciliation Act, 1996, with a sole arbitrator appointed by mutual consent.

16. GRIEVANCE OFFICER

In accordance with the Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:

Company: A TO Z MALL Address: Gaurichak, Gaurichak, Patna, Bihar – 800007 Phone: 9801155555 GST No.: 10AXSPK6025E1ZQ

Any grievance must be raised within 30 days of the date of occurrence of the issue. We endeavour to resolve all grievances within 30 days of receipt.

17. MISCELLANEOUS

17.1 Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

17.2 Entire Agreement

These Terms, together with the Privacy Policy and any other policies published on the Website, constitute the entire agreement between you and the Company with respect to your use of the Website.

17.3 Waiver

Failure by the Company to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

17.4 Contact Us

For any questions, concerns, or feedback regarding these Terms, please contact us at:

A TO Z MALL Gaurichak, Gaurichak, Patna, Bihar – 800007 Phone: 9801155555 GST No.: 10AXSPK6025E1ZQ